Group Shopping Rules

Group Shopping Process

How to open a Group Shopping?

1Clink the "Group Shopping" button in the Product Detail Page;

2Place your order and finish the payment;

3Invite friends to join your Group Shopping;

4Within the validity of a Group Shopping, if you invite enough buyers paying for the item, it will become a successful Group Shopping and full shipment will be delivered. Otherwise, it will be a failure Group Shopping, and full refund will be given to your payment account.

How to join in a Group Shopping?

1Clink the "Join" button;

2Place your order and finish the payment;

3Invite friends to join your Group Shopping;

4Within the validity of a Group Shopping, if you invite enough buyers paying for the item, it will become a successful Group Shopping and full shipment will be delivered. Otherwise, it will be a failure Group Shopping, and full refund will be given to your payment account.

Rule

1What’s Group Shopping?

Group Shopping is a kind of group buying and you can enjoy buying products at significantly reduced prices on the condition that a specified number of buyers would make the purchase.

2What’s the condition for new buyers to enjoy their exclusive?

Users who have no orders after registration must activate the account before enjoying the newcomer exclusive.

3Does Coupon can be used for Group Shopping orders?

No, coupon and social saving price cannot be enjoyed at the same time.

4How long does a Group Shopping last?

Each saving group lasts 24 hours. If the validity of an item's Group Shopping activity is less than 24 hours, the valid time should be subjected to the validity of item activity.

5Can I cancel a Group Shopping order?

No, there is no manual way to cancel a Group Shopping order. But don't worry, if there are not enough buyers within a group, the order will be voided and refunded.

6How can I make sure a Group Shopping deal is successful?

If necessary number of people has been invited and the payment has been finished in the set time, the group will succeed.

7What are the reasons for a failure Group Shopping?

A. If the number of saving group members does not reach its goal in the validity of 24 hours, the group will fail.
B. If the item has been sold out before group members assemble successfully in the validity of 24 hours, the group will fail.
C. If a participant of a saving group doesn’t finish his or her payment in 30 minutes, the system will automatically cancel the order and other group participants can continue to join in.

8How to refund?

If a Social Saving group fails, the system will process the refund within 1-10 working days after the expiration of the group, and the refund will return to your original payment account.

9Can I return or exchange a Social Savings product?

Yes, you can contact customer service to help you return, reissue or refund.